Terms & Conditions

Santorini Tour Rides • MARJO GOLDEN MEMORIES ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε.

Last updated: July 2026

1. Introduction

These Terms & Conditions govern the use of the website:

https://santorinitourrides.com/

and the booking of private tours, airport transfers, port transfers and transportation services provided by:

By using our website, requesting a quote or booking one of our services, you agree to these Terms & Conditions.

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2. About Our Services

Santorini Tour Rides provides private transportation services throughout Santorini, including:

• Private airport transfers
• Port transfers from Athinios Port
• Hotel and villa transportation
• Private sightseeing tours
• Custom island tours
• Wine tours
• Chauffeur services
• Special event transportation

All services are privately arranged and are provided according to the details agreed during the booking process.

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3. Booking Process

Bookings can be made through:

• WhatsApp
• Email
• Website contact forms
• Other communication channels provided by Santorini Tour Rides

A booking is considered confirmed only after confirmation from our team.

The customer should provide accurate information, including:

• Full name
• Contact details
• Date and time of service
• Flight or ferry details when applicable
• Hotel or pickup location
• Number of passengers
• Any special requirements

Incorrect information provided by the customer may affect the service and may result in additional charges.

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4. Private Tours

All private tours offered by Santorini Tour Rides are designed for individual customers or private groups.

Private tours allow flexibility regarding:

• Duration
• Stops
• Places of interest
• Schedule

Customers may request changes to the itinerary before or during the tour, depending on availability and time limitations.

The final itinerary may be adjusted due to:

• Traffic conditions
• Weather conditions
• Safety considerations
• Temporary restrictions
• Operational reasons

Our goal is always to provide the best possible experience while maintaining safety and comfort.

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5. Airport and Port Transfers

For airport transfers and port transfers, customers must provide correct arrival and departure information.

We recommend providing:

• Flight number
• Ferry name
• Arrival time
• Hotel or destination address

Our team monitors available travel information when possible to provide smooth transportation.

However, Santorini Tour Rides cannot be held responsible for:

• Airline delays
• Ferry delays
• Cancellations
• Changes made by airlines or ferry companies
• Customs or immigration delays

We will always make reasonable efforts to adjust pickup times when informed of delays.

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6. Pickup and Drop-off

Pickup locations must be clearly provided during booking.

Customers are responsible for being available at the agreed pickup location and time.

If the customer cannot be located or does not appear at the agreed time, the booking may be considered a no-show.

Additional waiting time or alternative arrangements may involve extra charges.

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7. Waiting Time Policy

For airport and port transfers:

• We allow reasonable waiting time after the scheduled arrival time
• Customers should contact us immediately in case of delays

For private tours:

• The agreed starting time should be respected
• Delays caused by customers may reduce the available tour duration

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8. Prices and Payments

All prices are quoted in euros (€).

The final price depends on:

• Type of service
• Number of passengers
• Duration
• Route
• Additional requests

Accepted payment methods may include:

• Cash
• Credit or debit card
• Other payment methods agreed during booking

Payment terms will be communicated before confirmation of the service.

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9. Cancellation Policy

Customers may cancel their booking by contacting Santorini Tour Rides as soon as possible.

Cancellation terms may vary depending on:

• Type of service
• Date of booking
• Time remaining before the scheduled service

For specific cancellation conditions, customers should contact our team before completing their reservation.

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10. Changes to Bookings

Customers may request changes to:

• Pickup time
• Pickup location
• Number of passengers
• Tour itinerary

Changes are subject to availability.

Santorini Tour Rides will make reasonable efforts to accommodate requests but cannot guarantee changes after confirmation.

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11. Weather Conditions and Safety

Santorini Tour Rides reserves the right to modify, postpone or cancel services when necessary due to:

• Extreme weather conditions
• Unsafe road conditions
• Government restrictions
• Situations beyond our reasonable control

Customer safety is always our highest priority.

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12. Child Seats

Child and baby seats are available upon request.

Customers must inform us during booking if child seats are required.

Parents or guardians remain responsible for the safety and supervision of children during transportation.

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13. Customer Responsibilities

Customers agree to:

• Provide accurate booking information
• Respect agreed schedules
• Treat vehicles and equipment with care
• Follow safety instructions provided by the driver

Santorini Tour Rides reserves the right to refuse service in cases involving:

• Unsafe behaviour
• Aggressive behaviour
• Damage to vehicles
• Actions that may endanger passengers or others

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14. Vehicles and Drivers

Vehicles used by Santorini Tour Rides are maintained according to applicable safety standards.

Our professional local drivers provide transportation services with:

• Local knowledge
• Experience
• Professional conduct
• Commitment to passenger comfort

Vehicle availability may vary depending on operational requirements.

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15. Limitation of Liability

Santorini Tour Rides is not responsible for delays or service interruptions caused by circumstances beyond our reasonable control, including:

• Traffic conditions
• Weather events
• Road closures
• Public authorities
• Transportation delays
• Third-party services

We always make reasonable efforts to provide reliable and professional services.

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16. Personal Belongings

Customers are responsible for their personal belongings.

Santorini Tour Rides is not responsible for lost, forgotten or damaged personal items.

If an item is found, we will make reasonable efforts to assist with its return.

Any additional transportation costs related to returning lost items may apply.

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17. Website Use

The content of this website is provided for informational purposes.

Santorini Tour Rides reserves the right to update:

• Services
• Prices
• Website content
• Availability information

Unauthorized use of website content, images or materials is prohibited without written permission.

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18. Privacy and Personal Data

Personal information provided during booking is processed according to our:

• Privacy Policy

and applicable European data protection laws, including GDPR.

We use personal information only for:

• Managing bookings
• Providing services
• Communicating with customers
• Improving our services

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19. Third-Party Services

Our website may include links or integrations from third-party providers, such as:

• Google services
• WhatsApp
• Payment providers

Santorini Tour Rides is not responsible for the content, privacy practices or availability of external services.

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20. Governing Law

These Terms & Conditions are governed by the laws of Greece.

Any dispute arising from the use of our services shall be subject to the competent courts of Greece.

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21. Contact Information

For questions regarding these Terms & Conditions, please contact: